FAQ
What types of candles do you offer?
Tilted Wick specializes in high-quality soy container candles that feature crackling wooden wicks. Our product range is designed to enhance your home ambiance and includes various scents and styles to suit different preferences.
How can I enhance my home ambiance with your products?
Our curated selection of candles and unique candle accessories is specifically designed to create a cozy atmosphere. Utilizing our soy candles along with whimsical tealight holders can significantly elevate the aesthetic of your space.
What is your return policy?
We have a 14-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. You will need to provide a receipt or proof of purchase to initiate a return.
How long does shipping take?
Most items will ship within 3 to 5 business days, depending on the shipping service selected at the time of purchase. Custom items may require an additional 5 to 7 business days for preparation.
What should I do if my item arrives damaged?
Upon receiving your order, please inspect it immediately. If the item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and provide a resolution.
Do you offer exchanges?
We do not facilitate direct exchanges. The fastest way to obtain a different item is to return the original item and, once the return is accepted, make a separate purchase for the new item.
Are there any items that cannot be returned?
Yes, certain types of items are non-returnable, including custom products, hazardous materials, flammable liquids, and gases. Sale items and gift cards are also non-returnable.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.